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Outage·Major

Google Cloud London outage hits UK banks

ResolvedAffects everyone
Google Cloud europe-west2 (London), Revolut, Lloyds Banking Group, HSBC

What it changes for you

UK banking apps and parcel services went down for hours.

A power failure in a Google Cloud data center in London knocked out services for hours, including Revolut, Lloyds and HSBC banking, Royal Mail and DPD. It is resolved.

Started Oct 20, 2026Updated Oct 20, 2026Resolved Oct 20, 2026

Post on X

What should I do?

You
Nothing to do. If a payment failed on October 20, check that it went through or retry it.
If you run a website or an app
Workloads in europe-west2 still affected should open a Google Cloud support case. Consider multi-zone or multi-region failover.

What is affected

Timeline

  1. Resolved · Oct 20, 2026

    Google mitigates the issue for most customers around 13:10 BST and closes the incident around 15:00 BST.

    Google Cloud

  2. Identified · Oct 20, 2026

    Revolut, Lloyds, Halifax, HSBC, Bank of Scotland, Royal Mail, DPD and UK court video hearings report disruption.

    FinanceFeeds

  3. Investigating · Oct 20, 2026

    Around 07:00 BST a power interruption hits the data center hosting zone europe-west2-b; backup generators fail to start and the zone goes offline, with errors across the London region.

    Google Cloud

Sources